This Company Did Not Read "THe Art of Making The Sale"

Watch out for this company if your in Indiana!  Hope there's no one around in Cali that's like this guy...

By Ryan Elijah

Story Published: Jan 29, 2010 at 8:36 AM EST
Story Updated: Jan 29, 2010 at 1:34 PM EST

FORT WAYNE, IN (Indiana's NewsCenter)
Patrick Chesbrough knew he had a wet basement so he agreed to a free inspection when a salesman from Everdry Waterproofing came to his home.

Multimedia

• Watch The Video

After about 4 hours, the salesman told the Chesbrough's they could sign to lock-in the price of nearly 11-thousand dollars, but not before what Patrick described were some hard sales tactics
"it started to feel like it was turning into scare tactics", said Patrick Chesbrough.
Two days later Patrick called to cancel, but was told it had to be done in person, at that point two Everdry workers showed up. While he thought it was over, over a month later, Patrick was sent a bill for nearly 4-thousand dollars for cancelling and supplies, even though work was never done
"we felt they went through the back door to get us to commit to the work"
Across town, another young couple had a different complaint about the same company. They bought a home that Everdry had done work on 12 years ago and had a lifetime warranty. They called Everdry over concerns about water and crumbling walls, after paying $45, which they said was to transfer the warranty, Scott says the company wouldn't honor the warranty from two franchises ago. He also said the corporate office in Ohio refused his attorney's letter. He paid another company 13-thousand dollars for the repairs.
"they said it was two franchises ago and they don't honor past warranties"
The question of lifetime warranties is not new to Everdry or the state of Indiana for that matter, back in 2005 then Attorney General Steve Carter sued the company for not honoring lifetime warranties.
Everdry did not respond to several requests for comment, we found the state's lawsuit came after a number of consumers complained that franchises were not honoring lifetime warranties, the company lost an appeal in 2008.
In Patrick's situation, a Federal Trade Commission "cooling off" rule applies giving the consumer 3 days to cancel the purchase it the contract was not signed at the company.
Mike Coil of the Better Business Bureau said "they have to give you a 3-day write of rescission, that's what the law says"
The FTC rule states no reason is needed for cancellation and the form can be mailed back if dated. The new franchise has an A- rating with the BBB and is not connected to the earlier lawsuits, but at least two local consumers say they weren't treated fairly.
Click here to read the FTC's Cooling Off Rules for Consumer Contracts.

DeckExpert.com Welcomes WATERPROOF! Magazine to our Site!

Waterproof! Magazine has joined our ranks of advertisers and their new ad is up and running on our site at www.deckexpert.com.

We are excited to have Waterproof! Magazine joining us in the quest to bring education, information and advice to our audience.

I love their magazine and look forward each quarter to seeing new articles on the subject of waterproofing. I subscribe and so should you!

Lowe's/AMEX offers Contractors a Rewards Program

Passing it on from Paint Square's daily newsletter...

American Express and Lowe's Companies have teamed up to offer small-business owners a new "Rewards" credit card that accumulates redeemable points.
The Lowe's Business Rewards Card from American Express is a new business credit card that enables business owners to earn points on virtually all card purchases. This is the first rewards program offered to Lowe's small-business credit customers.
"Every month, we provide billions of dollars in working capital to small business owners who use our pay-in-full charge cards and our credit cards," said Richard Flynn, senior vice president, product management, American Express OPEN. "Through the Lowe's Business Rewards Card program, we will help business owners manage their spending and provide credit that they can use to run and grow their companies while earning rewards they can reinvest in their businesses."
The new card provides a tiered structure for earning rewards points. Card members earn:

• One reward point for every eligible dollar spent on the Card;
• Double rewards points on every eligible dollar spent at Lowe's; and
• Triple rewards points on every eligible dollar spent on restaurant purchases, office supplies and wireless bills.

Cardmembers may redeem points for a variety of valuable business credit card rewards, including Lowe's or American Express Gift Cards. There is no cap on the amount of business rewards a Card member can earn, and there is no expiration date to redeem the points.
"The Lowe's Business Rewards Card is the latest way our company is adding value for our commercial customers through a unique blend of benefits and rewards," said Larry D. Stone, president and chief operating officer of Lowe's. "Lowe's has always been committed to providing the best customer experience and this new product offers convenience and rewards at a time when business owners need it most."
Additional features of the card include:

• No annual fee
• Automatic enrollment in OPEN Savings, a program that gives small-business owners automatic savings virtually every time they use an American Express Business Card to make purchases at any OPEN Savings partner
• Retail and business-related benefits and protections as well as travel protections.

The Lowe's Business Rewards Card will be available at all Lowe's retail locations by March 2010. To learn more and/or apply, visit: open.com/lowes or call 877-673-6947.

Contractors-Save Money and Get Job Leads From McGraw Hill With this Offer I'm Passing On

Contractors... Your Future is Now. Make it Happen.

Is the future of your business worth a short conversation? For a limited time, we are offering contractors over 50% savings when accessing the leading Dodge project database for opportunities in your local markets. Invest in your business and put the power of the superior, local project reporting of Dodge Reports, along with plans and specifications, to work for you for the entire year. Call us now at 800-393-6343 and mention discount code "DodgeJanOffer2". What Your Investment Will Return... More Opportunity... with access to private and public projects out for bid and being planned. Increased Productivity... save time and money with easy access to online print plans and specs. Expanded Project Backlog and Cashflow. This is a limited time offer only - click on the blue button, tell us about your priorities, and receive a free copy of ENR magazine's 2009 Top 400 Contractors publication. McGraw-Hill Construction - Dodge has been serving the construction industry and helping contractors like you build their businesses for over 115 years. No one else can claim that kind of commitment to the contracting community. This offer is available to new customers only.

Passing it On, From PAINT SQUARE (r) The portal to the Coatings Industry, Comes this Job Posting From Polycoat

POLYCOAT PRODUCTS, a leading industrial coating manufacturer of Polyurethane/Polyurea/Polyaspartic materials used in the Construction/Waterproofing industry is currently seeking experienced Independent Sales Reps/Agencies, and/or distributors, throughout the United States. Our products have a proven track record of superior performance and are sold successfully worldwide.  Qualifications for this position require a self-starter with the ability to establish and maintain productive relationships with contractors, architects and engineers, distributors and the end users. We offer full support and unlimited potential. If you are an experienced sales professional supplying industrial coatings, linings, flooring or waterproofing materials and looking for an economic advantage, with great commissions, then this would be of interest to you.   Please send email with relevant information to joenichy@polycoatusa.com, or call 562 212 3997.
Salary:
Apply for this job
E-mail this job listing to a friend

WATERPROOF! Magazine's Winter 2010 issue hits the Streets!

Green roofs are all the rage right now...but how the heck do you find a leak in one without tearing out the vegatation? Waterproof! Magazine has an article with the answers on their first issue of 2010 with

"Rooftop Leak Detection"

Comparing the various methods of leak detection, water testing, infrared, high voltage etc, this article will help you decide which method to use if your vegatted roof deck is leaking.

Full of other waterproofing news, announcements and information on the sport of waterproofing, you should subscribe! Deck Expert does to ensure he's getting the latest and greatest news and info.

Be sure to check out Waterproof! Magazine today...click here to go to their new issue.